Quint always strives for a great customer service experience and take every complaint very seriously. If you are not satisfied with any aspect of the credit brokerage service that you have received from Quint Group Limited, they would like you to tell us your concerns to enable us to address them.
How can I complain?
Please send your details, a description of your complaint and how you think it can be resolved, and any other relevant information.
In writing to:
Quint Group Limited
The Compliance Manager
By email: firstname.lastname@example.org
What we will need from you
To help Quint investigate and resolve your complaint please provide us with the following details;
– Your full name, address, date of birth and telephone number
– The full details of your concern. Please provide as much details as possible
Please note that we cannot deal with complaints regarding the service provider or any lender or broker they refer you to. You will need to take up such complaint directly with the lender or service provider.
How long will it take?
Your complaint will be acknowledged in writing promptly up on receipt. Quint will do their best to resolve your complaint as quickly as possible. Sometimes it may take longer to fully investigate, and if a complaint is particularly complex, it may take longer to resolve. They will always try their best to respond to your complaint as quickly as possible and they will send you their final response no later than 8 weeks from when you first complained. If they cannot complete the investigation in this time, they will contact you to explain the delay and give you an indication of when to expect their response.
If you are still not satisfied
If you are unhappy with the progress of your complaint or are not happy with our final response, at this point, you can refer it to the Financial Ombudsman Service. The Financial Ombudsman Service will only deal with your complaint if you have given Quint the opportunity to put matters right, so please contact them first and they will do all they can to help you.
Financial Ombudsman Service (FOS)
If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of the final response. Their contact details are:
To submit a complaint to FOS, please contact the Financial Ombudsman Service, Exchange Square, London, E14 9SR.
Telephone: 0800 023 4 567 (calls to this number are now free on mobile phones and landlines)
and 0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers).
European Online Dispute Resolution Platform:
In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/